Mumbai, June 25, 2025:
In a strategic realignment, SoftBank Group is shifting its approach in the Indian market by exploring the acquisition of IT and BPO companies to build AI-powered service operations. The Japanese tech investment firm, best known for funding startups, now plans to own and manage Indian companies directly.
This represents a major departure from its earlier passive investment model, marking the company’s move into operational control with AI at the core of future growth.
The AI Advantage in IT and BPO
SoftBank’s focus will be on building outsourcing solutions enhanced by:
The goal is to offer next-gen services that streamline costs, improve client support, and deliver scalable innovation.
“India’s talent and digital infrastructure make it a strategic base for building an AI-first outsourcing ecosystem,” said a SoftBank India insider.
Why India Is in Focus
India’s massive IT and BPO sector is ripe for AI disruption. With a strong workforce and a tech-friendly policy environment, it is well-positioned to become a global AI service delivery leader.
SoftBank’s pivot could:
- Inject new investment into India’s mid-sized IT firms
- Fuel AI-centric job creation
- Elevate India’s status in global digital transformation
